Terms and Conditions

Last Updated: June 18, 2026

Welcome to Dooriva! These Terms and Conditions govern your use of our website and services. By accessing our website and availing our services, you agree to comply with these terms. If you do not agree, please refrain from using our services.

Services Provided

Dooriva provides home services including AC installation, repair, maintenance, appliance servicing, and other home-related solutions. Service offerings, pricing, and availability may change without prior notice.

Booking and Payments

• All bookings must be made through our website, mobile application, phone, or WhatsApp.

• Payments can be made via cash, online transfer, UPI, cards, or other available payment methods.

• Service charges displayed on the platform are subject to applicable taxes.

• Advance payment may be required for selected services.

Cancellation and Refund Policy

• Cancellations should be made at least 24 hours before the scheduled service.

• Eligible refunds (if applicable) will be processed within 7 working days.

• No refund will be provided once the service professional has been dispatched or the service has commenced.

Service Warranty

Dooriva may provide a limited warranty on eligible repairs and installations for a specified period. Warranty coverage does not apply to:

• Improper handling or misuse of equipment.

• Unauthorized repairs or modifications.

• Damages caused by external factors, accidents, or natural events.

Liability

Dooriva shall not be liable for any indirect, incidental, or consequential damages arising from service delays, customer negligence, third-party actions, or circumstances beyond our reasonable control.

Safety Measures

Our service professionals follow applicable safety and hygiene protocols to ensure safe service delivery.

Customer Responsibilities

Customers are responsible for:

• Providing accurate booking information.

• Ensuring access to the service location at the scheduled time.

• Reporting service-related issues within the applicable warranty period.

• Maintaining a safe environment for service execution.

Privacy Policy

We respect customer privacy and do not share personal information with third parties except where required for service fulfillment, legal compliance, or operational purposes. Please refer to our Privacy Policy for complete details.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from these terms shall be subject to the jurisdiction of the competent courts in India.

Contact Us

For any inquiries, support requests, or service-related issues, please contact us:

Website: https://dooriva.com/

Phone: +91 90888 81187

Email: support@dooriva.com

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.